Dialog Direct
  • Operations
  • Highland Park, MI, USA
  • Base + Commission
  • Full Time

Health, Vision, Dental, 401K


This individual will understand the various vehicle service contract options and is expected to take ownership of the call and inquiry.

Key Responsibilities:

  • Ability to meet and maintain sales productivity and quality expectations as outlined by the Vehicle Service Contracts Sales Manager
  • Service all incoming calls from customers regarding service contract inquiries
  • Ability to explain the value and benefits of a service contract over the phone
  • Provide detailed information regarding recommended coverage option
  • Utilize databases to initiate sales process
  • Make outbound follow up calls in a timely manner
  • Strictly adhere to department policies, processes and procedures
  • Code call outcomes in database provided
  • Participate actively in quality and training initiatives
  • Resolves customer complaints by investigating problems and developing solutions; making recommendations to management
  • All other duties assigned

Qualifications & Skills:

  • Excellent Communication Skills (Verbal & Written)
  • Detailed Oriented
  • Minimum of two to three years of customer service and sales experience
  • Must have documented successful track record in commission based sales
  • Must have ability to close sales with the customer
  • Customer follow-up skills (call back on time, review account to understand the approach)
  • Expected to sell 10 40 contracts per week (1-2 per day) during initial ramp up period
  • Typing Skills (35 45 WPM)
  • PC literacy (Microsoft Excel) basic skills required and some knowledge of Outlook
  • Exemplary customer service skills that include:
    • Attentiveness the ability to really listen. This is critical to understand what the customers' needs are so that you can meet and exceed them
    • Customer focused recognize that the customer experience is crucial to the sales process. The goal is to WOW the customer throughout the phone call
    • Persuasion the ability to convince interested customers that the product is right for them. A service contract is a great value, it is vital to articulate those benefits to a customer with very clear communication
  • Strong sales skills that include:
    • Self-Confidence you are goal-oriented, believing in your skills understanding that it builds trust as you interact with customers
    • Closing ability this means you will close the conversation with confirmed satisfaction including asking for the sale
    • Follow-Up (permission-based outbound calls to be completed in a timely manner) this shows a customer that you are willing to keep working with them until they are satisfied  

This position includes an hourly base pay plus weekly commission


About Dialog Direct

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 4,500 team members across 12 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships. 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
 

Dialog Direct
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