Dialog Direct
  • Operations
  • Dallas/Fort Worth, TX, USA
  • Full Time

The Trainer performs responsible work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

Key Responsibilities

  • Responsible for new agent program training, including associated soft skills, OJT, and on-going up-skill training.
  • Will be assigned training responsibility for 1-3 programs depending on the size of the program, length of the training and complexity of the program.
  • Responsible for keeping training agendas and in-class curriculum/materials/ assessments (as needed) up-to-date based on program and policy changes.
  • Will follow stated department and client procedures including, but not limited to, daily attendance, curriculum status and agent assessment.
  • Other duties as assigned to ensure billability, if required.

 Qualifications and Skills

  • Strong facilitation skills.
  • Strong verbal and written communication skills.
  • Training Experience:  1-3 years of classroom experience teaching classes of approximately 25 students. Must have experience teaching classes (6-8 in-class hours daily) that range from 1 week up to 8 consecutive weeks.
  • Healthcare Sales/ Retail/ Customer Service experience is a plus.
  • Classroom Management Skills:  Ability to manage all aspects of the adult classroom environment independently - including daily attendance and trainee engagement.
  • Coaching/ Mentoring abilities.
  • Critical Thinking Skills and the ability to develop this skill in trainees using appropriate training techniques.
  • Demonstrate attention to detail and ability to multi-task.
  • Proven expertise in Microsoft Office Products.
  • Ability to work effectively in a fast- paced and changing environment.
  • Ability to assess training effectiveness and evaluate trainee progress during training.
  • Must be able to train during core business hours of 8:00 am to 7:00 pm EST. Must be flexible to train outside these hours during program ramps or during peak season (September to December).
  • Ability to learn new programs quickly especially in ramp situations.
  • Flexibility to work at any Metro Detroit location based on program requirements.


About Dialog Direct

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 4,500 team members across 15 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

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