Dialog Direct
  • Human Resources
  • Dallas/Fort Worth, TX, USA
  • Full Time

The Human Resource Generalist serves as the functional leader for one or more key HR responsibilities with major focus on associate relations, compliance, training and other HR functions. Creates and supports retention initiatives by executing programs developed to improve associate morale, satisfaction, productivity and retention. The HR Generalist supports the administration of HR policies, processes and procedures.

Key Responsibilities

  • Experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment. 
  • Experience managing, coaching, and developing others.  
  • Experience demonstrating extensive knowledge, interpretation, and application of employment laws. 
  • Extensive knowledge of general labor policies and practices including discrimination and harassment
  • Prior experience delivering HR training and development programs.
  • Demonstrated success in conducting behavioral interviews and management talent assessments. 
  • Processes letter after FMLA form is received and approval signatures are obtained; processes personnel change form to return employee to an active pay status.
  • Experienced in leading positive change. 

Qualifications and Skills

  • 5 or more year's progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment
  • Basic knowledge and ability in MS Office (Word, Excel, Outlook)
  • Good verbal communication skills (active listening, speaks with confidence, uses proper etiquette, uses appropriate grammar/tone/inflection, displays appropriate temperament in conversations, relays information in a concise and logical manner, encourages open exchange of ideas and opinions)
  • Call Center industry experience preferred

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 4,500 team members across 12 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

Dialog Direct
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