Dialog Direct
  • Marketing
  • Highland Park, MI, USA
  • Full Time

The Director, Innovation & Solutions leader will be an expert in both planning and account practices. This is a unique role in one of the fastest growing and strategic areas of Dialog Direct.

Day-to-day, you will collaborate with cross functional project teams to motivate, create and implement short and long-term marketing strategies, identify new opportunities for client growth, evangelize processes and best practices across all engagements, and expand contacts with key client executives and maintain strong post-engagement relationships introducing new opportunities.

What you would do:


  • Identify marketing problems, assess client product and sales strategies to understand the implication on a client's marketing environment
  • Partner with and provide leadership across cross-functional teams in execution of insight discovery, digital and direct strategy and marketing engagements
  • Define scope, recommend approach and execution of strategy and strategic planning projects with an emphasis on data and segmentation driven insights
  • Deliver client presentations; lead and facilitate requirements workshops
  • Play an active role as a product owner (SME) of at least one of our end-to-end solutions
  • Support sales in developing presentations and written components of a proposal/pitch


  • Develop and execute an Annual Account Plan
  • Create a vision for and review proposals and statements of work developed by project management and discipline leads
  • Managing the accounts that reside within your portfolio and, in some cases, direct Engagement Managers who are responsible for day-to-day account operations and relationship management
  • Monitor financial performance (plan to actual)
  • Work with Project Management to ensure delivery success
  • Identifying new business relationships and opportunities
  • Work closely with creative, data scientists and technologists to develop materials including case studies, initial POVs on prospective clients' businesses
  • A comprehensive understanding of client business goals and strategic imperatives, and the ability to help a team define and develop deliverables, including written and creative assignments, that positively impact the client's needs

What we think you need to succeed:

  • A deep understanding of how data driven insights can lead to improved performance in digital and direct channels
  • Experience developing multichannel, multi-touch marketing plans for digital and direct channels
  • Demonstrable success in working with marketing technologists and data scientists
  • A degree of some sort ideally in business, finance, or marketing but it could be something else
  • 8+ years of client-facing experience in an agency-like environment with a focus on product / industry specific solutions
  • Excellent analytical skills and attention to detail
  • Ability to tell a story and persuade people to act

What we would like to hear from you:

  • A point of view on how Campaign Management, CRM/Call Center and eCommerce technologies can deliver end-to-end experiences including the challenges and barriers
  • Ideas on how to take end-to-end solutions to market
  • Specific ways and examples of how you believe marketing can help solve business problems

About Dialog Direct

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 4,500 team members across 15 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

Dialog Direct
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