Dialog Direct
  • Administration
  • Troy, MI, USA
  • Full Time

Do you have a passion for delivering superior customer service while being a key player in the essential daily functions of a successful personal lines insurance office?  Our busy insurance agency located in Troy, MI is looking for a strong Administrative Assistant and Client Service Representative.  This individual will be responsible for a variety of pertinent tasks, allowing the sales agents to focus on the continued growth of the business.  The ideal candidate has superior administrative skills, a strong work ethic, and attention to detail.  This individual will answer a high volume of inbound calls on a daily basis while managing other tasks.  This individual possesses excellent people skills and enjoys working directly with internal and external clients on a daily basis.  The below job description outlines the responsibilities for the Administrative Assistant and Client Service Representative.                                                                             

Key Responsibilities

  • Office Administration and Client Service Work
  • Assisting the Insurance Advisor in managing the office to exceed client expectations, including:
    • Answer phones and greet clients in a friendly, positive, and warm manner
    • Be one of the first point of contact for prospects and clients
    • Distribute insurance policies via mail or email to insured individuals
    • Maintain office supplies and out-going correspondence
    • Assist clients with issues and account inquiries
    • Build and improve upon client relationships
    • Database management
    • Set appointments with prospects and clients, and assist Advisor with calendar management
    • Maintain office filing system, both paper and electronic
    • Assist with various marketing objectives
    • Other industry-specific tasks as needed

Qualifications and Skills

  • 3+ years of Administrative Office experience in a fast-paced environment
  • Insurance Industry experience preferred, but not required
  • Intermediate to advanced skills with MS Office Suite, specifically Excel
  • Experience utilizing a Customer Relationship Management system to enter and manage data
  • Desire to obtain long-term employment
  • Ability to prioritize projects and manage time effectively
  • Willingness to be available and answer inbound calls and conduct outbound calls throughout the day
  • Savvy customer service to include excellent communication, both verbal and written
  • Strong initiative and follow-through
  • Solid attention to detail, organization and multitasking skills
  • Good-natured, positive attitude
  • Driver of change willing to accept change and innovate within your role.

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 4,500 team members across 12 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

Dialog Direct
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