Dialog Direct
  • Customer Service
  • Fort Worth, TX, USA
  • Full Time

Dialog Direct is looking for Financial Aid Customer Service Agents. You will be responsible for helping members reach a point where they qualify for aid appeal by responding to their inquiries via email, chat, text and phone calls; and collecting member information & documents so that Case Managers can build the grounds for their appeal. 

  • Experience with FAFSA is required.
  • Relationship management with our members in order to learn how to best build the most effective appeal for them
  • Managing support inquiries efficiently via text, email, phone and chat with high attention to detail
  • Ability to handle high pressure situations and customer escalations gracefully
  • Ability to handle a high volume of calls per day; average expectation is 50 calls x day
  • Positive outlook that manifests to a solution-oriented and can-do attitude
  • Gather and provide feedback to management about member's problems and patterns that emerge among them
  • Must have excellent written and verbal communication skills

Bonus:

Familiarity with FAFSA and the financial aid process as a student, parent or financial aid officer

Experience with high volume account management or customer service

Familiarity with Salesforce, Zendesk or other CRM / Ticketing System preferred

 

Dialog Direct
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Share this Page
.