Dialog Direct
  • Operations
  • Highland Park, MI, USA
  • Salary
  • Full Time

Medical, Dental, Vision, 401K

The Marketing Client Service Specialist is responsible for the coordination of all activities related to the accounts managed within their portfolio.  The specialist serves as a key point of communication within their respective working teams. This position interfaces directly with clients and their agencies to coordinate scheduling and processing of direct mail, special order fulfillment and other communication projects from inception to completion.

This position is directly responsible for managing customer expectations and success in terms of meeting deadlines, flawless execution and within scope as identified in the estimating process. Assigns work responsibilities through their global knowledge of operational functions to ensure flawless execution within Creative Services, Contact Center, Digital Print, IT, and Production. This position manages large on-going projects that may be composed of several smaller projects/jobs and requires extensive organizational, analytical and multi-tasking abilities to manage successful results. Ability to work with Account Management and NBD teams to manage client expectations, ensure changes in scope are captured and invoicing/billing is accurate and consistent.

Key Responsibilities

  • Project Initiation & On-Going Activities
    • Liaison between clients and internal departments to coordinate efficient and timely processing
    • Schedule regular internal meetings to ensure projects success
    • Manages project delivery holding departments accountable and escalating as required
    • Prepares Project Work Instructions
    • Determines reporting required from each department based on billing requirements/SLA
    • Set-up and Maintain Inventory & Inventory Reporting to Client
    • Order entry into order processing system (batches, email orders, special orders or rush orders)
    • Hold Internal Program Health check and provide feedback to Account Management for State of the Business Reviews
    • Initiate closing of projects & attend End of Work Meeting with Account Management
  • Estimating ongoing account specific activities 
  • Invoicing, budgets & accounts receivable management
  • All other duties assigned

Qualifications and Skills

  • Bachelor's Degree in Marketing or Business a plus
  • Minimum of 2-4 years of experience in a related industry
  • Excellent Communication Skills (verbal and written)
  • Analytical Skills/Detail Oriented
  • Multi-Tasking Ability
  • Excellent Organizational/Time Management Skills
  • Ability to manage without authority to meet client objectives
  • Reading Comprehension
  • Basic Math Skills
  • Creative Problem Solving Skills
  • Professionalism
  • Delegation/Follow-up Skills
  • Solid Computer Skills
    • Basic Microsoft Word, Intermediate Excel, Web Navigation, Proficient in BLS, Proficient in BPC
  • Requires 35 WPM typing skill
  • Fulfillment Knowledge
  • Strong customer service orientation
  • Ability to take directions, yet work independently
  • Team player with a collaborative and positive attitude
  • Ability to create timelines and identify program risks
  • Detailed oriented
  • Superior Customer Service Skills

About Dialog Direct

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.


Dialog Direct
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