Dialog Direct
  • Information Systems
  • Highland Park, MI, USA
  • Full Time

The Vice President, IT Engineering and Operations is a key member of the Information Technology Leadership Team and is responsible for the overall design and management of the infrastructure and the technical teams that support the Dialog Direct organization. These teams consist of Servers, Storage, Networking & Telecommunications, Call Center Technologies, and Datacenter Operations. The VP, IT Engineering and Operations is responsible for the current state, future state planning and overall integrity of the infrastructure as we transition.

This position reports to the Sr. Vice President of IT.  This position has four or five Director/Manager level direct reports.

Key Responsibilities

  • Participate with IT executives in the initial definition and high level design of key infrastructure initiatives.
  • Maintain a multi-year infrastructure roadmap that aligns with the business objectives and capability needs.
  • Participate on technology steering committee and represent organization in the prioritization process
  • Ensure uninterrupted infrastructure availability and engineering support to 17 locations in the US and South America
  • Drive disaster recovery planning and execution in conjunction with business continuity activities  Continually assess the organization and change as needed to support a dynamic changing environment.
  • Identify and manage overall team capacity Continually monitor and assess key initiatives, taking action when necessary to achieve projects targets
  • Develop the IT Engineering & Operations team into a high performing IT team
  • Provide development opportunities for team members to advance their capabilities and their career

Qualifications and Skills

Ideal candidate must be self-motivated with a proven track record working with technicians, engineers, and executives. Candidate must be comfortable in a fast paced environment with multiple priorities and a highly demanding customer base. Candidate must be able to represent the company in executive meeting and be able to influence the outcome of key meetings.

Additional preferred qualifications are:

  • B.S. degree in Computer Science or equivalent preferred
  • Experience managing a team of IT professionals (Managers, Engineers, Technicans, and Analysts)
  • Strong presentation and communication skills
  • Travel less than 25%

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.


All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

Dialog Direct
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