Dialog Direct
  • Operations
  • Orlando, FL, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 401K


As a Financial Customer Service Advocate, you will provide the highest level of customer service regarding financial inquires. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.

Key Responsibilities

  • Answer incoming calls and assist customers as needed regarding their credit scores, lending information, and subscriptions
  • Adhere to strict call flow instruction
  • Maintain key performance indicators
  • Complete customer verification process
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast paced environment
  • Handle multiple responsibilities at one time

Qualifications and Skills

  • Two years of call center experience or one year of financial services experience required
  • Eighteen (18) years of age or older on or before hire date
  • Typing speed of 25 wpm with 90% accuracy
  • Minimum education of a High School diploma or GED; some college preferred
  • Successfully complete required program testing
  • Sensitive and articulate written and verbal communication skills
  • Caring and active listening skills
  • Reliability to work as scheduled and get the job done
  • Flexibility to work days or evenings
  • Professional appearance and conduct
  • Proficiency with Windows PC applications including MS Office and the Internet

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.


All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

Dialog Direct
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    I agree to ApplicantPool's Applicant Information Use Policy.*
  • Share This Page
.