Dialog Direct
  • Operations
  • Highland Park, MI, USA
  • Full Time

Medical, Dental, Vision, 401K


Are you motivated by money?  Do you want to be in control of your income?  Sick of generating your own leads?  When you join the Dialog Direct Vehicle Service Contracts team, you will be given every opportunity to meet your financial and career goals! 

You are not responsible for generating your own leads!  Each and every lead you receive will be someone actively responding to our marketing messages, which means majority of the work has been done for you!  The Sales Agent will receive an inbound call from a warm lead who has purchased a new vehicle.  The goal is to close the sale by explaining the value and benefits of an extended service contract as well as providing information regarding recommended coverage option.

Why Choose Dialog Direct?

  • Earning potential of $75k-100k that includes base pay plus commission
  • Quarterly base pay increases based on sales performance
  • Additional performance bonuses your first four months in production as you continue learning
  • Paid training
  • Paid time off that is encouraged to take.  We pay out commission when you take an approved PTO day this way you're not losing income by taking a day off.
  • Gamification technology that engages our agents and provides additional income
  • Medical, dental, vision benefits and 401k

Key Responsibilities

  • Service all incoming calls from customers regarding service contract inquiries
  • Explain the value and benefits of a service contract over the phone
  • Provide detailed information regarding recommended coverage option
  • Meet and maintain sales productivity and quality expectations as outlined by the Vehicle Service Contracts Sales Manager
  • Utilize databases to initiate sales process
  • Make outbound follow up calls in a timely manner
  • Strictly adhere to department policies, processes and procedures
  • Code call outcomes in database provided
  • Participate actively in quality and training initiatives
  • Resolve customer complaints by investigating problems and developing solutions; making recommendations to management
  • All other duties assigned

Qualifications and Skills

  • Minimum of two to three years of sales and customer service experience
  • Must have documented successful track record in commission based sales
  • Must have ability to close sales with the customer
  • Customer follow-up skills (call back on time, review account to understand the approach)
  • Expected to sell 10-40 contracts per week (1-2 per day) during initial ramp up period
  • Excellent communication skills (verbal and written)
  • Detailed oriented
  • Typing Skills (35-45 WPM)
  • PC literacy (Microsoft Excel) basic skills required and some knowledge of Outlook
  • Exemplary customer service skills that include:
    • Attentiveness the ability to really listen. This is critical to understand what the customers' needs are so that you can meet and exceed them
    • Customer focused. Recognize that the customer experience is crucial to the sales process. The goal is to WOW the customer throughout the phone call
    • Persuasion. Convince interested customers that the product is right for them. A service contract is a great value; it is vital to articulate those benefits to every customer with very clear communication
  • Strong sales skills that include:
    • Self-confidence. Goal-oriented, believing in your skills understanding that it builds trust as you interact with customers
    • Closing ability.  Close the conversation with confirmed satisfaction including asking for the sale
    • Follow-Up. Show customers you are willing to continue to work with them until they are completely satisfied

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. 

Dialog Direct
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