Dialog Direct
  • Operations
  • Fort Worth, TX, USA
  • Hourly
  • Full Time Seasonal

Dialog Direct is looking for a high-quality Licensing Specialist that has a positive attitude with the ability to connect with others. The Licensing Specialist will be preparing all applications and supporting documents for new licenses as well as filing relevant paperwork with the supporting insurance company and insurance regulators.

Key Responsibilities
  • Enter data into the licensing database
  • Prepare all applications and supporting documents for new licensees and file relevant paperwork with supporting insurance company and/or insurance regulators
  • Track and file license renewals by States required due dates
  • Prepare all changes of demographic notices and affiliation applications for insurance regulators
  • Report new license and renewal activities
  • Update the licensing database as required
  • Monitor agent continuing education and send reminders to agents
  • Record continuing education activity in the licensing database system
  • Assist in preparing carrier appointment paperwork
  • Review licensing database system for all pending appointments and contact carriers to confirm status as required
  • Review appointment renewal dates and submit licenses as required to ensure all appointments remain active
  • Advise of any potential delays in active appointments
  • Assist management team with deployment of Agent Licensing Management System and provide suggestions for improvements
Qualifications and Skills
  • Must have experience with Microsoft Office Applications, i.e. Excel, Word and Outlook
  • Must be able to navigate State websites to research information
  • Experience with Departments of Insurance and government agencies is required
  • Knowledge of the healthcare industry is required
  • Knowledge of State licensing processes is required
  • Must be organized, have strong attention to detail and be able to meet aggressive deadlines
  • Must have positive attitude with the ability to connect with and persuade others
  • Must be able to manage multiple tasks in a fast paced, high-volume environment
  • Must be able to maintain confidentiality of sensitive subject matter

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. All candidates will be required to complete and pass a background check.

All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. 

Dialog Direct
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