Dialog Direct
  • Human Resources
  • Orlando, FL, USA
  • Full Time

The Human Resource Manager serves as the functional leader setting policy and direction for the company that will ensure our compliance with all State and Federal employment regulations.  This role will manage a team of HR staff responsible for the administration of all internal HR practices and processes including system access for onboarding, employee relations, leaves/FMLA, benefits administration, unemployment and internal HRIS systems.  You will need to use a high level of discretion and independent judgment to ensure all employment practices are managed fairly and consistently across all business units of the organization.

Key Responsibilities

  • Ensures site policies and procedures are in compliance with legal requirements and government reporting regulations affecting human resources functions.
  • Evaluates and establishes the company salary structure, pay policies, and executes on the pay systems within the company including wage increases and bonuses.
  • Reviews and establishes pay practices and pay ranges that help to recruit and retain employees.
  • Works with Operation managers on promotions and adjustments.
  • Reports for executive management team and Finance as requested.
  • Leads the annual performance management process that includes employee reviews.
  • Establishes an in-house employee training system that addresses company training needs including training needs assessment, new employee orientation/ on-boarding, management and employee development. Coordinates training programs and managers.
  • Maintains, utilizes, and troubleshoots the HRIS system to process employee changes, policies, etc. 
  • Leader in Employee Company Culture and Employee Morale.
  • Formulates and recommends Human Resources policies and objectives for the company on any topic associated with employee relations and employee rights.
  • Partners with management to communicate Human Resources policies, procedures, programs, and laws.
  • Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. 
  • Coaches and trains managers in their communication, feedback, recognition, and interaction responsibilities with the employees who report to them.
  • Leads the development of benefits orientations and other benefits training for employees; open enrollment management and execution.
  • Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.
  • Leads company compliance with all existing governmental labor laws and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act, Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), and so forth. Maintains minimal company exposure to grievances.
  • Directs the preparation of information requested or required for compliance. Serves as the primary contact with the company employment law attorney and outside Government agencies.
  • Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations. Minimizes risk for the company.

Qualifications and Skills

  • 5+ years of progressive leadership experience in Human Resources.
  • Bachelor's Degree in Human Resource, Organizational Development, or related business field preferred. 
  • Demonstrated ability to improve employee morale through employee engagement (events, community outreach).
  • Excellent active listening, negotiating, and presentation skills.

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.


All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. 

Dialog Direct
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