Dialog Direct
  • Operations
  • Highland Park, MI, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 401K


The Inventory Handling Specialist is responsible for coordination, verification, handling, and control of materials within the Owner Manuals Area. In addition, this individual is responsible for managing verification, transport and management of outbound materials to shipping or warehousing.  This position also supports "self-serve" Production Build/Pick Ticket picks from Warehouse storage locations and delivery to Production Staging Location as required.

Key Responsibilities
  • Complete physical inventory counts as assigned and strictly abide by company policy
  • Reconcile the inventory records to match physical counts for accuracy
  • Investigate inventory transaction history (computer records) to identify source of count discrepancy and/or transaction errors
  • Communicate proactively and clearly with all operations department supervisors/managers on reconciliation issues
  • Assist management by maintaining and enforcing proper inventory policies, accurate counts and investigations to identify the source(s) of discrepancies when detected
  • Help monitor and deter inappropriate inventory transactions or misappropriation (use)
  • Must assist loss prevention departments with any investigation when required
  • Unload boxes of material from pallets
  • Open boxes of material (box cutter)
  • Unpack/unwrap items/material
  • Count and validate items/material
  • Sort items/material (good vs. damaged)
  • Verify and correctly label items/material and pallets
  • Assemble cartons/boxes/shipping containers
  • Wrap and Pack items/material
  • Close and tape boxes of material
  • Operate weight scales (set-up calibration and material weight verification)
  • Set-up and operate applicable packaging equipment in department (hand tape gun, box tape machine, string tie wrapper, banding machine, etc)
  • Stretch-wrap pallets of material
  • Transport and stack pallets of material (pallet jack and/or hi-lo)
  • Replenish front pick Kanban flow rack locations as required
  • Maintain and complete daily forms
  • Perform housekeeping in assigned areas
  • Correctly follow written and verbal instructions
  • All other duties assigned
Qualifications and Skills
  • Experience with Hi-lo equipment operation (pallet reach truck, order picker)
  • Certified equipment operator and valid MI driver's license or equivalent proof of corrected vision
  • Hand-held Radio Frequency Terminals (HRT) bar code scanner experience
  • Real time warehouse system experience or WMS Warehouse management system experience
  • Must have cross functional experience in warehousing
  • At least 6 months of Inventory control experience
  • Good mathematical skills
  • Strong analytical and problem solving skills
  • Must be able to read and write legibly
  • Knowledge of packaging methods and tape machine/packaging equipment
  • Visual speed and accuracy
  • Ability to correctly categorize and classify different items
  • Strong communication and computer skills
  • Detailed oriented
  • Ability to lift items/boxes up to 50 pounds, repetitively


About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. 


All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. 

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