Dialog Direct
  • Operations
  • Highland Park, MI, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 401K


The Group Lead - Owner Info Kit Production Set-up, QC, and Control position is highly focused on operating discipline and quality controls necessary to assure production jobs are properly set up, assembled, packaged, identified, and verified for 100% accuracy, as defined under applicable operating procedures and forms.  This individual is responsible for verifying all procedures are followed completely, correctly, and consistently, and all prescribed documentation/forms are properly recorded and approved with required signatures.   This position is responsible for providing assistance to the Production Team Lead and Automated Machine Operator with delegated tasks as needed, including coordination, training and indirect leadership of production staff when the Production Team Lead and Automation Operator is pre-occupied with other administrative duties.

Key Responsibilities

  • Oversee Owner Manual kit build set-up and assembly line change over per specifications and clearance of Line/Work Area each shift
  • Review/Confirm all material reconciliation at end of run
  • Complete in-process quality inspections (Production Team Lead and Automated Machine Operator or other agent inspection and sign-off)
  • Set-up counts/verifications for replenishment items
  • Inspect finished kits (audit of outgoing kit pack prior to dispatch from production floor to warehouse/ shipping)
  • Investigate, validate, and disposition any damage product or deviation notes
  • Close out production build orders and systematically ship in the applicable warehouse management system, including boxing and labeling for inventory receipt and put-away
  • Communicate directly with Production Team Lead and Automated Machine Operator, corporate quality management and warehousing staff to resolve and/or disposition any quality concerns or issues identified (process or product)
  • Empowered to STOP production if/when a deviation in process is noted or a quality issue has been identified (with assistance from O.I. Kit Project Specialist and Corp Quality Manager, as needed)
  • Train, coach and help develop staff members
  • Serve as back up to the Production Team Lead and Automated Machine Operator
  • Other duties as assigned

  Qualifications and Skills

  • Strong analytical skills
  • Detail-oriented and ability to multi-task
  • Strong leadership, teamwork and coaching skills
  • Production, warehousing and fulfillment knowledge
  • Goal oriented/performance target driven
  • Excellent problem solving and decision making skills
  • Effective communication skills (verbal and written)
  • Strong mathematical skills (addition, subtraction, multiplication, division)
  • Proficient reading and writing skill and ability to understand, interpret, follow and/or complete specific procedural documents, instructions, and forms
  • Proficient ability to use applicable business tools (calculator, copy machine, telephone, printer, fax machine, box cutter, box taper, indexing ink stamp, highlighter and ink pen)
  • Organizational skills and time management discipline
  • Professionalism and ability to resolve conflicts, create a constructive team environment and motivate other team members to work together and perform at their best
  • Familiar with Lean Six Sigma Practices

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. 


All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. 

Dialog Direct
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