Dialog Direct
  • Operations
  • Fort Worth, TX, USA
  • Hourly
  • Full Time

Interested in getting your Health and Life License? We will help you and pay for it!

Dialog Direct is looking for Non-Licensed Insurance Customer Service Agents who will take inbound phone calls from customers that are inquiring about memberships advertised. Dialog Direct is focused on providing remarkable experiences and is looking for candidates that will continue to drive retention and growth on behalf of our clients.

Pre-Licensing

We will pay for you to become licensed in Health and Life which would change your earning potentially immensely!

Dialog Direct will cover all fees associated with receiving your Health and Life Insurance License:

  • Licensing Materials
  • Study Materials
  • Online Licensing Course
  • Additional Individual/Group Study Sessions
  • State Health License Exam

Key Responsibilities

  • Take inbound calls regarding memberships and schedule return calls for licensed agents
  • Make outbound calls to current customers whose memberships are about to expire
  • Answer calls efficiently with a high degree of customer service and professional dialogue
  • Explain the features and benefits of the product
  • Retain and update customer contact and activity records
  • Must meet or exceed transfer goals
  • Sustain a quality monitoring score of 85% or greater
  • Must maintain an excellent attendance record

Qualifications and Skills

  • At least one year of sales or customer service experience
  • Experience analyzing and resolving customer service issues
  • Excellent verbal and written communication
  • Strong computer knowledge and excellent typing skills (30+ WPM)
  • Drive to exceed
  • Ability to read a script verbatim while sounding natural, enthusiastic, professional and confident
  • High School diploma or GED required
  • Ability to manage multiple systems while assisting the customer
  • Willingness to learn new skills and adapt to change

About Dialog Direct

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Dialog Direct
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