Dialog Direct
  • Operations
  • Troy, MI, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 401K


$1000 BONUS Package!

Are you looking for a stable position with opportunities to learn and grow in your career?  Dialog Direct is actively hiring Customer Service Representatives to support our industry leading health insurance client.   

Why Choose Dialog Direct?

  • $1,000 bonus package which includes a sign on bonus, graduation bonus, and retention bonus
  • Medical, dental, vision benefits and 401k
  • Paid time off and holiday pay
  • Career progression plan
  • Paid training supporting the health insurance industry
  • Work in a fun team environment 

As a Customer Service Representative, you will provide the highest level of customer service. The ability to anticipate customer needs and multitask while using a computer is crucial to meeting and exceeding customer service objectives and communicating accurate information.

Key Responsibilities

  • Answer incoming calls and assist customers regarding their insurance related questions
  • Review insurance claims
  • Make adjustments to denied claims
  • Answer questions regarding covered vs not covered health services
  • Update payment information
  • Assist customers with the online member portal
  • Handle enrollment inquires
  • Achieve results through teamwork
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast paced environment
  • Handle multiple responsibilities at one time

Qualifications and Skills

  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED; some college preferred
  • Successfully complete required program testing
  • One year prior customer service experience, preferably in a call center environment
  • Sensitive and articulate written and verbal communication skills
  • Caring and active listening skills
  • Reliability to work as scheduled and get the job done
  • Flexibility to work days or evenings
  • Professional appearance and conduct
  • Proficiency with Windows PC applications including MS Office and the Internet
  • Ability to multitask; talking with the customer while navigating through computer programs

About Dialog Direct

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships

Dialog Direct
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