Dialog Direct
  • Operations
  • Highland Park, MI, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 401K

This position is responsible for managing the day-to-day operations of assigned personnel or processes.

Shift: 8:30 am - 7:00 am

Tuesday - Friday


  • Plan daily, weekly and monthly resources to meet production requirements and control costs
  • Resource scheduling and applicable hiring or terminations as required to fill staffing plan
  • Develop, train, coach, and discipline team members as required to build an effective team
  • Identify and resolve operational and procedural issues in respective Department
  • Monitor production performance (individual and team) and hold production staff accountable for meeting Job Standards (quality, productivity and due date)
  • Manage all operational variables (people, materials, tools and/or machinery) to meet or exceed historical productivity trend (or new Standard) for each job assignment
  • Adhere to all company policies and procedures, including but not limited to Employee Handbook, Badge Use, Attendance, GMP, GDP, HIPAA , Safety and Security Guidelines
  • Rely on experience and good judgment to plan and accomplish daily tasks & goals
  • Manage multiple projects and responsibilities in applicable department
  • Prioritize, multi-task, and manage project work load to meet due dates
  • Ensure a clean, organized and safe work environment and adherence to 6-S disciplines
  • Complete Dept. Daily Reports, Employee Time & Attendance records (post in ADP), and Project Specific Documentation, including Pharma Batch Doc's (on-time and accurately)
  • Conduct effective performance reviews (verbal and written) for all direct reports following company procedure and schedule
  • Other duties as assigned


  • Analytical Skills/ Detail Oriented
  • Ability to Multi-Task
  • Ability to Delegate Tasks and follow-up / verify timely and accurate completion
  • Communication and Motivational Skills (verbal and written)
  • Leadership and coaching skills (verbal and written)
  • Goal Oriented/ Performance Target Driven
  • Organizational/Time Management Skills
  • Product Lot/Expo Handling, Hadley Process, and Documentation Procedure Knowledge
  • Production, Warehousing and/or Order Fulfillment Knowledge
  • Packaging and Shipping Equipment Operation Knowledge (Box Tape Machine, Shrink Wrap, ConnectShip, Label Printer, Weight Scale, Pallet Wrapping)
  • Radio Frequency/Real-Time Inventory Scanning Control System Knowledge
  • Reading Comprehension
  • PC Proficiency (Internet, ADP Advantage, Microsoft Word, Excel,)
  • Problem Solving Skills
  • Math Skills (addition, subtraction, division, multiplication, balance reconciliation)


  • Computer, Calculator, Printer, Copy Machine, Telephone, Fax
  • DD Intranet / Sharepoint, DD Document Control Library, DD E-mail system
  • ADP Advantage, MS Excel Spread Sheets and Word Document Software
  • Excel Spread Sheets and Microsoft Word Document Software
  • Fork Lift and/or Pallet Jack, Tape Machine,
  • HRT hand held Inventory Location Scanner
  • ConnectShip
  • Weight Scale
  • Label Printer
  • Other equipment and tools in department as required to assist or train others as needed


  • High School Diploma or equivalent
  • Other as required to perform essential functions of position


  • Basic Math
  • Reading Comprehension
  • Basic Writing Skills
  • Computer Skills Basic Word, Basic Excel, ADP log-on

About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be pr


Dialog Direct
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